Forum Discussion
Trigger not working when published
Hi Christopher,
This issue happens in Storyline 2, but it's resolved in Storyline 360. It looks like you're using Storyline 360, so I'd like to find out more about what you're experiencing.
It would even be more helpful if we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!
Hi Alyssa
Unfortunately training development waits for no one and we made changes to the presentation to remove the problematic triggers, so I do not have a project file that does not work.
The main issue seemed to be the "hide button" triggers we were using. We created a non-linear scenario that had multiple routes of progression. We were using a "Slide visited" true/false variable that would trigger certain buttons to be hidden if they led to a slide that had already been viewed. The functionality seemed to work fine, then simply stopped working. When we switched the trigger to be a "disabled" state for the buttons it fixed the issue. I have had seemingly random issues with the "hide" trigger before and to me this seems to be the main issue.
Wish I could be of more help.
