Forum Discussion
Trigger working in preview but not after publishing
Hi there
I've been working on a project with some triggers that change the state of buttons once variables on certain layers are set to 'true'.
The only problem is that when I preview the project, these buttons appear when they're supposed to and work fine, however in Review 360, the triggers work only some of the time and the buttons are not visible for some reason.
Can anyone help with this?
Hi Adrian!
It sounds like your triggers aren't working as intended and buttons aren't visible when published to Review 360. I'd be happy to help figure out what could be causing that!
I just had a couple of clarifying questions first:
- Are you working locally? We recommend you Create, Edit, and Publish Courses on Your Local Hard Drive while authoring in order to avoid erratic behavior.
- Are these problems occurring across multiple courses or just one in particular?
If you'd be willing to share a copy of the affected .story file here in the discussion or privately through a support case, I'd be happy to test it out on my end to see if I can reproduce the same behavior.
Looking forward to hearing from you!
Hi Steven
Thanks for the response.
Now that you mention it, I created the project and worked on it on the company network, but I did publish it locally, but the problem seems to still be there.
It seems to only be happening for this course.
I've submitted a case privately for you to have a look. Would you personally be able to have a look at it?
Thanks again.
Hi Adrian!
Thanks for the feedback! Great call on opening a support case!
I took a look at your case and saw that my colleague Carlo has picked it up. You're in excellent hands working one on one with him! It looks like Carlo replied to your e-mail with some follow-up questions as well.
We'll continue this conversation over in your support case!
Hi Steven
Thank you for your assistance! I'll let you know how I go.
