Forum Discussion

JanKouwenhoven-'s avatar
JanKouwenhoven-
Community Member
2 years ago

Try-mode recording few pixels off

I am using the newest version of Storyline. I use it mainly for screen recordings in try mode.

Since recently, the slides with the individual try steps seems to be off 1 or 2 pixels on each slide. In the example attached I've shows the top left corner of two slides (slide 11 and 12) and as you can see, slide 11 has a white border of 1 px on the left. It has the same issue on the right, but I can't share a larger screenshot here due to client confidentiality.

When previewing or using the project, I can clearly see the application 'waggling' over the screen when clicking through it. Does anyone know how I can avoid and/or fix this?

Thanks!

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi J K, and welcome to the E-Learning Heroes Community! So glad you're here! 🥳

    Thanks so much for reaching out! I'm sorry to hear that you're experiencing this issue with your screen recordings within Storyline 360. I understand your frustration!

    I have a few questions in order to better understand your setup: 

    • Are you able to recreate this pixel behavior in a brand new .story file? 
    • What was the last version of Storyline 360 where you did not experience this behavior on your end? 

    I'd like to test your file on my end. Please feel free to upload your .story file privately in a support case. I understand the importance of confidentiality for your clients, and we'd be happy to sign an NDA. We'll be sure to delete it afterward as well! 

    Looking forward to hearing from you!

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