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beatehonold's avatar
beatehonold
Community Member
3 years ago

Trying to insert an mp4 file , but does tell me this is not accepted format

Hi , I am facing the same issue now in Nov 2022 with Storyline360- and what is most weird is, that a colleague who bought the license 3 month after me, can easily insert the respective file with his license. And with his file I can work and save it under my account. Great work around, but I need to find the root cause of why this is not working with my recent new license!

Size of file is 580000KB, mp4 video file

storyline 360

1 Reply

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hi beate, 

    Thanks for reaching out! Sorry to hear you are having difficulty inserting your MP4 file. I understand how frustrating that can be. 

    I see you've opened a case and you're working with my colleague Renato. You're in great hands!

    We'll continue the conversation over in the support case. 

    Have a great day and happy developing! ✨