Forum Discussion
LeslieMcKerchie
7 years agoStaff
Hi Courtney,
Sorry to hear that you ran into an issue uploading your video file into Storyline.
Curious if it may be the formatting. In the past, I've used the HandBrake video transcoder and it's helped. You may have a similar tool on hand to test out.
- RachelCrabtr8436 years agoCommunity Member
Hi Courtney,
I can't download or install anything on my computer. However I do have access to both Premiere and Media Encoder.
Are there particular MP4 export settings that work better?