Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hi Courtney,
Sorry to hear that you ran into an issue uploading your video file into Storyline.
Curious if it may be the formatting. In the past, I've used the HandBrake video transcoder and it's helped. You may have a similar tool on hand to test out.
Hi Courtney,
I can't download or install anything on my computer. However I do have access to both Premiere and Media Encoder.
Are there particular MP4 export settings that work better?
