Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hello Zeinab!
I apologize for the issues you are experiencing importing your video into Storyline.
Take a look at this article on best practices for inserting high-quality images and video into Storyline.
If you are following best practices, do you only receive this error message with this video, or any video you try to insert into Storyline?
Have you tried importing the video into a new .story project? Do you get the same error?
I look forward to helping you work through this!
