Forum Discussion
Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.
Hello!
I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video f...
Hi Martha,
Storyline 360 fully supports MP4 videos files, so if you are working locally and are still encountering issues when importing your videos, chances are the issue exists within the video itself. We'll be glad to check your video for you if you are willing to upload it here. Alternatively, you can also open a case with our support team here so we can try to re-encode your video and see if this helps.
