Hi Nedim,
Thanks for your response! Your observation is correct in that the audio is not loading. No matter if I add audio through Articulate or upload an external file the audio will not load in the Closed Caption editor to allow me to include the captions in the training.
Unfortunately, I have not received response to my most recent support email and support ticket so I am hoping someone in this community has experienced this issue before and can help me solve it.
Hi CaRin!
I'm so sorry to hear the e-mails from our support engineers are not being received!
I took a look at your case, being handled by my colleague John Carlo, and noticed that he reached out to you on 10/30/2023 at 3:02 PM. Can you please confirm the e-mail hasn't been diverted to a SPAM folder by mistake?
In the meantime, I'll resend the latest message from John Carlo and will notify him of this hiccup.
Apologies if this has been slowing you down!
Hi Steven,
I still have not received any new emails from support. I've checked all my folders, but still don't see anything from John Carlo. Should I open a new ticket or email support@articulate again?
Thanks!
