Forum Discussion
Unable to Add Captions to Storyline 360 Project
I am working on a new Storyline project and have included audio recorded directly in the software. When I go to add captions, the screen just gives me those three little "thinking" dots and I'm unab...
Hi Steven,
Thank you for reaching out!
Unfortunately, I do not have an email from John Carlo in my inbox or spam folders. The last email I have from support was received on 10/24 at 6:35pm from Robert de la Cuesta with a test file for me to use for additional troubleshooting. That file provided me an error message when attempting to import into Storyline 360, which is why I reached out again and was advised to clear my computer of Articulate and any associated files. This issue is still happening and so I am at a bit of a stand still until it can be resolved.
Any support that can be provided would be extremely appreciated!
