Forum Discussion
StevenBenassi
Staff
Hi CaRin!
I'm so sorry to hear the e-mails from our support engineers are not being received!
I took a look at your case, being handled by my colleague John Carlo, and noticed that he reached out to you on 10/30/2023 at 3:02 PM. Can you please confirm the e-mail hasn't been diverted to a SPAM folder by mistake?
In the meantime, I'll resend the latest message from John Carlo and will notify him of this hiccup.
Apologies if this has been slowing you down!
CaRinWells
11 months agoCommunity Member
Hi Steven,
I still have not received any new emails from support. I've checked all my folders, but still don't see anything from John Carlo. Should I open a new ticket or email support@articulate again?
Thanks!