Forum Discussion
Unable to insert Illuminate & Vibrance Templates from Content Library in StoryLine
Question-am I limited to only one template during the trial period?
I just downloaded the free trial today and am trying to create my first project using the Desktop app on my Windows PC. From Sli...
I have paid service but still unable to download vibrant templates.
Hi vnarahari,
Thanks for reaching out!
Your subscription is active, so you should have access to all templates, including the Vibrance template. I just ran a quick test and downloaded this template without any issues. Here's a quick Peek to show you what I did.
In the meantime, I have a few questions for you.
- Does the content load when you select Slides on the top ribbon, then Content Libary, and search for Vibrance?
- If not, are you seeing an error message, or are any buttons grayed out?
If you create a new file and the issues persist, I recommend trying a Storyline repair, which typically resolves unexpected behavior. If you're comfortable sharing a screen recording here or privately in a support case, that will help us better understand the issue!