Forum Discussion
Unable to Insert Image in Rise
I am not able to insert an image in Rise. When I attempt to do so, I can see the browser working but the image never successfully uploads and appears in Rise.
Here is what I have already tried:
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Hi John,
Sorry to hear that you ran into this snag.
I'd like to ask a few questions to help clarify your experience.
- Is this your first time accessing and working on Rise 360?
- Has your network team added Articulate 360's endpoints to your organization's allowlist?
- Does the issue happen regardless of which image file is used?
If all image files are affected, your organization's network security might be blocking the upload to Rise 360 from completing. You'll need to reach out to your IT staff and have them unblock the upload on their end in order for you to be able to successfully add images to Rise 360.
You can also open a case with our support team here if you have any questions!
