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AS_USAHS's avatar
AS_USAHS
Community Member
13 days ago

Unable to open a specific lesson, leads to blank frozen screen

When I try to open the first lesson in my rise, it freezes and leads to a blank screen. 

Sometimes, I get a "something went wrong" message instead of the blank screen.

When I duplicated the lesson, It was the same AND I was unable to delete the lesson. It freezes on "processing" when I try. 

 

I have cleared cache and tried alternative browsers with the same problem. 

I have duplicated the entire lesson with the same problem. 

  • Hi @AndrewSalavarri,

    We're currently experiencing an issue in Rise 360 that causes a “Something went wrong” error for users when opening a lesson or editing a course. We are investigating the behavior and working on restoring the service to full functionality and we'll let you know once the incident is resolved. 

    We apologize for any inconvenience this may have caused. 

  • AS_USAHS's avatar
    AS_USAHS
    Community Member

    Hello JoseTansengco 

    One lingering issue is I'm still unable to delete a lesson. It gets stuck on "Processing"

    Thanks for clearing up the other issue! I'm able to see the lesson now. 

     

    Thanks,

    Andrew