Forum Discussion
Unable to reach out to the support team
Anyone knows how to reach out to human support team?
I have been trying to contact the support team for the product inquiries for many many times. The ai chatbot keeps creating case numbers for me the submit questions. I never hear from the support team.
I've never used the AI chatbot. When I have an issue with the software, I submit a case here: https://access.articulate.com/support/contact
First, there's a quick automated reply, which includes a case number. In my experience, that's always been followed by an email from one of the support staff. That takes a bit more time, but they're usually quite responsive.
4 Replies
I've never used the AI chatbot. When I have an issue with the software, I submit a case here: https://access.articulate.com/support/contact
First, there's a quick automated reply, which includes a case number. In my experience, that's always been followed by an email from one of the support staff. That takes a bit more time, but they're usually quite responsive.
Thank you for your response. The ai chatbot did help me create a case but it didn't work. So I directly went to the support page and submit a case. Someone did respond, but I haven't heard from them after I replied to the first email. I just need to be patient.
Lumlumlo I think your question was more how do you talk with a real person. We don't do that anymore. As Judy stated you submit a case and get email. If AI can't answer it. This has been my frustration for years. I think they all work from a home office, so phone numbers are not given out, and we don't talk with real people. Most of the time someone on the community can answer a question. If it is a staff only question, they normally get the proper person to answer it very quickly and get you back up and running.
Good luck
Thank you for the information. I want to purchase the personal plan with eduction pricing， because I don't find any payment option on the website. I assume that I need to contact the sales to get the price.
