Forum Discussion
Unable to reach out to the support team
Anyone knows how to reach out to human support team?
I have been trying to contact the support team for the product inquiries for many many times. The ai chatbot keeps creating case numbers for me the submit questions. I never hear from the support team.
I've never used the AI chatbot. When I have an issue with the software, I submit a case here: https://access.articulate.com/support/contact
First, there's a quick automated reply, which includes a case number. In my experience, that's always been followed by an email from one of the support staff. That takes a bit more time, but they're usually quite responsive.
5 Replies
Lumlumlo I think your question was more how do you talk with a real person. We don't do that anymore. As Judy stated you submit a case and get email. If AI can't answer it. This has been my frustration for years. I think they all work from a home office, so phone numbers are not given out, and we don't talk with real people. Most of the time someone on the community can answer a question. If it is a staff only question, they normally get the proper person to answer it very quickly and get you back up and running.
Good luck
Thank you for the information. I want to purchase the personal plan with eduction pricing， because I don't find any payment option on the website. I assume that I need to contact the sales to get the price.
I've never used the AI chatbot. When I have an issue with the software, I submit a case here: https://access.articulate.com/support/contact
First, there's a quick automated reply, which includes a case number. In my experience, that's always been followed by an email from one of the support staff. That takes a bit more time, but they're usually quite responsive.
Thank you for your response. The ai chatbot did help me create a case but it didn't work. So I directly went to the support page and submit a case. Someone did respond, but I haven't heard from them after I replied to the first email. I just need to be patient.
Hi Lumlumlo,
Great to see the community has been helping you!
I've located the sales support case you are referring to. I can confirm that it's being handled by our partner who supports the Shanghai region. I've connected with that team and highlighted your request. They should be following up with you shortly.
Also, you mentioned being unsuccessful when using the AI Chatbot to create a case. It looks like that process was successful at creating several additional cases. However, one of our frontline teams closed those as duplicates, so they do not interfere with your primary case, which is still open.
We can continue the conversation through that case to keep all information in one spot.
