Forum Discussion

CarlaSensing's avatar
CarlaSensing
Community Member
4 years ago

Unable to Replace Video in RISE

I have attached a Peek video showing that RISE will NOT let me "Replace Video" https://360.articulate.com/review/content/258466c6-b65b-4008-a09c-32593762ac18/review  
rise 360
KarlMuller's avatar
KarlMuller
Community Member
4 years ago

Hi Carla,

Which of these steps does not work? Where does the process stop working?

  1. Create your video block within your Rise course
  2. Within your Rise course, select Edit at the left side of the video block.
  3. You will see a thumbnail and the name of the default video file as shown in the image below.
  4. Select Edit located to the far right of the video file name.
  5. Select Replace video.

  • CarlaSensing's avatar
    CarlaSensing
    Community Member
    4 years ago

    Yes, everything works except #5, when you click "Replace Video" NOTHING
    happens!

    • CNavarro's avatar
      CNavarro
      Former Staff
      4 years ago

      Hi Carla, I am sorry you are having problems replacing the video in your video block. I am here to help. I recommend doing the following troubleshooting steps:

      1. Close down your browser.
      2. Restart your computer.
      3. Make sure your browser is updated.
      4. Clear your browser's cache.

      Thank you, and let me know how it goes.

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