Forum Discussion
Unexpected "Yes/No" Prompt in SCORM Output from Storyline 360
LucianaPiazza, JoseTansengco,
I believe I’ve figured out the issue — it seems the "Resume" slide from the Classic player is appearing in the Modern player for no reason.
I was able to consistently reproduce the issue on my LMS (But not on Scorm Cloud). It seems to happen when re-uploading an updated version of a course. I believe the problem occurs because the previous 'save state' from the old version of the course is still being used.
For example, if you have two versions of the same course—one with a quiz and one without—you can reproduce the issue like this:
- Upload the version with the quiz and complete the quiz.
- Then re-upload the same course, but this time without the quiz.
The issue then appears. I'm sure this could also be triggered in other ways—like uploading a completely different course after launching the first one—so the specific quiz example may not matter. What’s important is that once you launch the first course and interact with it, then re-upload a new SCORM package to the same course, the issue occurs.
In the player settings, if you set it to "Prompt to resume" or "Always resume," the issue occurs. However, if you select "Never resume," the issue goes away.
- StevenBenassi3 months agoStaff
Hi BrittanyBilo497!
We appreciate you following up and sharing the additional insight!
Our support engineers conducted further testing, privately with PlusPortCT and confirmed this behavior is related to a bug in Storyline 360. This bug causes:
- When an LMS is configured to retain/reload resume data from a previous course version, relaunching the updated course produces an unresponsive player prompt - "Would you like to resume where you left off?"
I've included your voice in the bug report we are tracking, so we can notify you as soon as a fix is in place. In the meantime, as a workaround, we suggest downgrading to Storyline 360 version 3.99.34516.0 where this issue cannot be observed.
Thank you for your patience. I'm sorry if this has been slowing you down!
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