Forum Discussion

KrisMarkman's avatar
KrisMarkman
Community Member
4 years ago

Unhandled exception error when opening Storyline 360

Hi, I recently started getting an error every time I try to open Storyline 360 (see attached screenshot). This happens whether I try to open it from a file or from the Articulate 360 dashboard. I ...
storyline 360
KrisMarkman's avatar
KrisMarkman
Community Member
4 years ago

Hi all,

Sorry work got crazy! I tried several of the suggested fixes. What eventually worked was creating a new profile on my computer, which I needed my local IT to do. Storyline is now working on my new profile so I think the old one must have gotten corrupted somehow that that was causing the error.

  • EddieMurphy-deb's avatar
    EddieMurphy-deb
    Community Member
    4 years ago

    Good to know! That’s kinda what we ended up doing (only we fully reinstalled the OS on the virtual machine). Thanks for the response, Kris!