Forum Discussion

KrisMarkman's avatar
KrisMarkman
Community Member
3 years ago

Unhandled exception error when opening Storyline 360

Hi, I recently started getting an error every time I try to open Storyline 360 (see attached screenshot). This happens whether I try to open it from a file or from the Articulate 360 dashboard. I ...
storyline 360
KrisMarkman's avatar
KrisMarkman
Community Member

Hi all,

Sorry work got crazy! I tried several of the suggested fixes. What eventually worked was creating a new profile on my computer, which I needed my local IT to do. Storyline is now working on my new profile so I think the old one must have gotten corrupted somehow that that was causing the error.

EddieMurphy-deb's avatar
EddieMurphy-deb
Community Member
3 years ago

Good to know! That’s kinda what we ended up doing (only we fully reinstalled the OS on the virtual machine). Thanks for the response, Kris!

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