Forum Discussion

JohnJohnson-6a8's avatar
JohnJohnson-6a8
Community Member
5 months ago

Unwanted image rotation

I have a photo whose orientation is portrait. I can place it in Storyline and it displays the correct portrait orientation. When I Preview the slide, SL rotates the image within its picture box! I ...
storyline 360
JohnJohnson-6a8's avatar
JohnJohnson-6a8
Community Member
5 months ago

The photo likely was taken with an iPhone..by a co-worker. My "fix" was to open the image in PS, re-save with a different name, and re-import into SL. Curiously, the image came into SL rotated 90 degrees compared to the way it appears in PS. I used the Rotate handle to set it right, and upon Previewing the slide, the image had the correct - portrait - orientation.

If iPhone-shot photos have this issue, I wonder if there's a way to strip out the "which way's up" info from photo..perhaps re-saving from PS does just that?

Thank you for your suggestions!

KellyAuner's avatar
KellyAuner
Staff
5 months ago

Hi JohnJohnson-6a8,

Thanks for reaching out!

I imported an image taken on an iPhone into Storyline and was unable to replicate this issue. I have a couple of follow up questions for you to help me better understand:

  • Does this happen with multiple images?
  • Are you working from your local hard drive (typically your C: drive)?

Please see this resource on how to fix unexpected or erratic behavior. If you're willing to share the photo and .Story file, our team will gladly take a closer look at what's going on! You can upload those here or privately in a support case, and we'll delete them from our system once troubleshooting is complete.