Forum Discussion
Uploading gifs in Rise
I continue to have difficulty uploading gif files into a Rise course. The file is 15 MG. What help can you provide for how to ensure that the gifs I create will readily upload into a Rise course?
Hi, I'm having a similar issue with the upload of a gif of 18 MB in a marker of a labeled graphic. The status does not change from "Uploading media". Is there anything that I can do so that the gif is uploaded?
Hi @NatliaRohenkohl,
Thanks for reaching out!
I understand your GIF gets stuck while uploading in a marker of a labeled graphic. I'm not seeing any issue on my end so I'm happy to help troubleshoot.
- Can you upload other GIFs?
- Have you tried closing your browser, and clearing your browser cache when reopening?
If you're willing to share the GIF with us here or privately in a support case, I'd be happy to test it. We'll delete it from our systems once troubleshooting is complete!
Hi Kelly, thanks for your support!
The upload had not worked for two days, but I tried it again today and it worked, so I think the problem was solved. I'll let you know if it happens again.
Have a nice day!
Hi, @NatliaRohenkohl!
Thanks for updating this discussion and I'm so happy to hear it's working for you now. I confirmed with our team that we've released a fix for this behavior so you shouldn't run into any more issues! If you have any questions, please let me know.
Thanks!
