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JenniferClarke's avatar
JenniferClarke
Community Member
5 months ago

URGENT! Rise carousel block broken? SVGs no longer supported?

Hi. All of a sudden, the images on a 4 pic carousel aren't displaying. They're there in the content list, but not visible on screen. They were there less than an hour ago when the course was reviewed, but they're not showing up even when I built a new one and replace the placeholder images either.

These are svgs and it apparently works with jpgs, but this gallery has been fine for the 3 weeks I've been working/Review-ing/previewing.

I was just resolving comments  to send back to the client tonight so I'm a bit frantic here...

  • Hi Jennifer,

    I'm sorry to hear you're having trouble with your Rise 360 course. I've set up a support case for you, and you should receive an email with the details of what we'll do next. When you have a moment, could you please check it out? We're here and ready to help you get this sorted out as quickly as possible. Thanks!