Urgent translation import problem

Hi All,

Hope you're all doing well & safe?

I'm new here...

I've been trying to import some translation files (in word format), and I have thoroughly inspected the document, yet Storyline crashed every time I tried.

I have tried to restart my computer to see if it fixes the problem, but nothing helped so far.

Could someone please guide me further?

I have lots of work to finish and this problem is a bottleneck in my project.

Thanks!