Forum Discussion

KaylaBell's avatar
KaylaBell
Community Member
2 years ago

Video and video controls not appearing in preview or publish

I have a 52 minute video that while in the tool I can see and test and it works perfect. When I go to publish/preview the entire slide is blank. Not even the controls show up. I've done the update and I've closed out Storyline and I just can not figure this out.

  • Hi Kayla!

    It sounds like you were having some issues with the videos in your course not displaying during preview or publishing.

    I see that you've already opened a support case. Great call! It looks like my colleague Lejan picked it up and replied to your e-mail. You're in excellent hands working with him!

    We'll continue this conversation over in your support case.