Forum Discussion
Video cannot be encoded error in Storyline 360
Hi! I am trying to edit videos I downloaded from the Content Library in Storyline 360, but keep getting the error message "the video cannot be encoded." I have uninstalled Storyline 360 and reinstal...
Hello All,
I seem to have the same issue. Whatever I do in the "Edit Video" option, I receive the error "the video could not be encoded". This applies to Content Library Videos as well as individual videos I upload. Any help would be greatly appreciated.
Thank you,
Sorry to hear you're coming across this error message, Sylvia!
If you're already working on your project locally, I'd recommend trying a repair of Storyline 360 first. If you still see the error after a repair, reach out to one of our support engineers to dig a little deeper into why those videos aren't encoding. We'll be in touch soon after we hear from you!
thank you! I will reach out to the support team as there is still an issue after re-installing