Forum Discussion
Video cannot be encoded error in Storyline 360
Hi! I am trying to edit videos I downloaded from the Content Library in Storyline 360, but keep getting the error message "the video cannot be encoded." I have uninstalled Storyline 360 and reinstal...
Has this video error something to do with moving Storyline to the cloud?
Hello Adrian,
Happy to chime in!
Storyline 360 hasn't been moved to the cloud, but it does require an active internet connection to use certain features. Whenever you add a video from Content Library 360 to your project, a local copy is downloaded and saved to the project itself. This is the copy that Storyline 360 edits.
If you're seeing errors when editing videos in your course, try repairing your Storyline 360 to resolve the behavior. If the issue persists, please open a case with our support team here.