Forum Discussion
JoseTansengco
7 months agoStaff
Hello Janet,
Happy to help!
Can I ask if your videos do not show any black opening screens when opened in Media Players such as VLC player or Windows Media Player (Quicktime for Macs)? If the black opening screens are only present when your videos are uploaded in Rise 360, try re-encoding your videos to see if this helps. Here's where you can download a tool called Handbrake that you can use for re-encoding, and here's a quick video that shows how to use the tool.
If you see black opening frames when opening your courses in Media Players, try republishing your videos in Kapwing using different video profiles.