Video compression - Cannot turn it off

Hi Virginia, and welcome to the E-Learning Heroes community!

I'm sorry to hear that you're experiencing this issue, but I'm happy to help troubleshoot.

• You can turn off compression altogether for MP4 videos created with baseline, main, or high profiles. (All other videos will be compressed automatically.)
  • If the Compression property is grayed out, it means your video was created with a different profile or it has been edited with Storyline's built-in video editor.
• Have you tried removing the video, importing your slides into a new Storyline file, and then adding the video again?

If you're comfortable sharing your file with us, we'd be happy to test it out to investigate further. You can share it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.