Forum Discussion
Video created as Storyline output has blank start screen when used in Rise multimedia block
Hi. I've created a video in Storyline 360 from 4 slides. When I embed it in Rise, it shows as a blank screen with start button. It plays as expected but I'd like to get a first frame picture show...
Hi folks, sorry to report but the problem continues and I cant get a fix. When publishing to video I check that there is a first screen image showing in the 'publish' dialogue. But when published, I get a blank screen on the file icon, and when I load it into Rise, is shows as a blank screen. The video plays ok but looks bad on the course. I've attached a copy of the Storyline file. Any advice appreciated.
Thanks for sharing your .story file, Errol! I'm seeing the same thing when I publish your project to video, and it seems like it's happening during the publishing from Storyline. My own example file is showing the poster frame as expected, however. I'm going to get a case started for you so we can have a closer look. You'll get an email from us with next steps soon!
Thanks Crystal.
Sent from my iPhone
