Forum Discussion

ErrolMuir's avatar
ErrolMuir
Community Member
6 years ago

Video created as Storyline output has blank start screen when used in Rise multimedia block

Hi.  I've created a video in Storyline 360 from 4 slides.  When I embed it in Rise, it shows as a blank screen with start button.  It plays as expected but I'd like to get a first frame picture show...
rise 360
CassandraBuf671's avatar
CassandraBuf671
Community Member
5 years ago

Hi, I'm joining this conversation as the same type of problem is happening for me with a black blank screen shows in RISE once my videos have been published from SL.  As everyone says, the videos play as expected but how they look in RISE is not the video intro as a preview but a black screen. As troubleshooting, I even tried to publish from Replay then upload in RISE with the same result. Why does this problem happen?  It's not consistent thought that I have seen whether I created the video in SL to upload or created as an .mp4 in another program to then insert in SL to be published with intro and outro pieces.

  • CNavarro's avatar
    CNavarro
    Former Staff
    5 years ago

    Hi Cassandra, 

    I am sorry you are experiencing the same problem. We would love to dig deeper into this. Can you send us your Storyline file here? Our support engineers are ready to help!

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