Forum Discussion
Video created as Storyline output has blank start screen when used in Rise multimedia block
Hi Wendy! Thanks for reaching out! May we know what Browser and version number you're using where you're having trouble with Rise?
It may also help if you send a copy of your .story project and a copy of your Rise project? You can open up a case here to send us the copies privately.
Hello Renz,
I apologize. I uninstalled the latest version in Rise and then did the work around that I found online. Apparently, if you use audio then you must create a cover slide. The trigger I set up on that slide is to jump to the next slide when timeline starts. It is a little strange that I have to do this but apparently this is a known issue with Rise. Well, at least according to your website. When the August 31 update came out, I updated the software, and this work around works with the latest update too so that is great!
I was also having trouble with getting the video controls to work so what I did was just not even use them and came up with another work around. I have not tried it again since the last update from August 31.
Other than that, everything is working out quite well. I was kind of excited because I created a Crossword puzzle in storyline and uploaded it in Rise. It looks nice. It takes a few seconds to load, but other than that it works perfectly.
Have great day!
Best regards,
Wendy Schweitzer
Hi Wendy! Glad to hear all is working well! It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi Wendy - quick note - when you reply via email, it includes your email signature with contact information in the public discussion. You can edit it out of the post if you wish!
