Forum Discussion
Video created as Storyline output has blank start screen when used in Rise multimedia block
Hi I have this problem as well - video published from SL360 and put into Rise is black at the start. I've tried all the workarounds shown here and none have worked for me. Any advice?
Hi Laurel,
I'm sorry for the trouble with the video thumbnail. I appreciate your efforts in applying the suggested troubleshooting steps, including the one from Errol above.
If you're comfortable sharing your Storyline file with us, we'd be happy to take a look to investigate further. You can upload it here or privately in a support case. We'll delete it when we're done testing!
First of all im wondering why anyone wants to export Storyline files as video. When i need a video i make it in AfterEffects or Premiere. Storyline for sure not my first choice for that. A authoring tool like Storyline is for creating interactive experiences, at least thats how i see its use. However i can imagine a usecase where you build something in Storyline, and want to reuse it in some promovideo or whatever. But even in that case, i would postprocess it in AfterEffects or Premiere.
Replying just to confirm we are having the same issue. (Just a blank screen with a play button for exported videos). We've been using SL for years and never had this issue in the past.
I've tried all the workarounds above including using a slide thumbnail in Player settings and duplicating the first slide and removing all audio/animation/transitions.
Hopefully one of the lovely folks at Articulate can respond to this thread to share the cause/solution for anyone else who may be experiencing the same thing.
