Forum Discussion
Video created as Storyline output has blank start screen when used in Rise multimedia block
Hi. I've created a video in Storyline 360 from 4 slides. When I embed it in Rise, it shows as a blank screen with start button. It plays as expected but I'd like to get a first frame picture show...
Hi I have this problem as well - video published from SL360 and put into Rise is black at the start. I've tried all the workarounds shown here and none have worked for me. Any advice?
Hi Laurel,
I'm sorry for the trouble with the video thumbnail. I appreciate your efforts in applying the suggested troubleshooting steps, including the one from Errol above.
If you're comfortable sharing your Storyline file with us, we'd be happy to take a look to investigate further. You can upload it here or privately in a support case. We'll delete it when we're done testing!