Forum Discussion

AustejaKrukonyt's avatar
AustejaKrukonyt
Community Member
8 years ago

Video encoding

Hi , I try to edit video on story line 360 as I try to safe my edit video I get error message "This video could not be encoded" how can I fix this problem so I can edit my video.  
storyline 360
TorstenWille's avatar
TorstenWille
Community Member
4 years ago

Hi Jürgen,

thanks for your tests. :-)

My IT-Collegues had testet the function either ...

@ John Morgan: 

... our IT-Experts found the bug (perhaps): the "encoder.exe (or encoder-5.exe)" is being copied from the "program"-directory to the "user/appdata/..."-directory and storyline tries to start it from there:

%OSDRIVE%\USERS\047584\APPDATA\LOCAL\TEMP\ARTICULATE\STORYLINE\6EMFZKFE0W

for details see the screenshot-attachment!

Our policies don't allow the start from executable-files from the "user/appdata"-directory!!!

Please discuss this finding with your developer(s).

Do you have any solution, which fits our needs (no admin-rights)?