Forum Discussion
RichardPresley-
3 years agoCommunity Member
Video Freezes while Timeline moves
We have a course consisting of a series of videos. It is available here: https://360.articulate.com/review/content/53e64a38-3fd2-464b-9ff2-ee439bde18e5/review for preview. The slide titled "Avery Da...
JoseTansengco
3 years agoStaff
Hi Richard,
Thanks for sharing a link to your published output!
I viewed it on my end but the video didn't freeze at all for me. I used Google Chrome Version 104.0.5112.79 (Official Build) (x86_64) to view and test your course. Since the behavior appears to be isolated, try the following troubleshooting steps to see if they help:
- I noticed that your course may have been published using an older version of Storyline 360. Do a repair of your Storyline 360 installation to update your installation to the latest version and republish your course to Review 360.
- Try clearing your browser's cache.
- View your course on a different device to see if the behavior is isolated to your machine. If it is, make sure that all your applications and operating system are updated.
Let me know how it goes!
- RichardPresley-3 years agoCommunity Member
Thanks for that. Clearing the cache did it and everything works fine now. I appreciate you looking at this.
rick
Related Content
- 1 year ago