Forum Discussion
Video in engage interaction will not play automatically from web-link only
I have several engage interactions that use mp4 videos that are on my hard drive and I also have copies on amazon web services. When I use the (Accordion for example) engage interaction, if I loa...
Hi Jim,
Thanks for sharing your course link. I tried viewing it on my mobile phone, and I can confirm that the videos did not load for me.
Since embedding videos from a file server is not one of the suggested methods for adding videos in Engage 360, I'd recommend reaching out to our support team so they can determine how best to display your videos in your interactions.
We'll be glad to take a look at your project file and continue troubleshooting this issue over a support case with you!
