Forum Discussion
Video not playing during timeline preview?
Hi everyone,
I noticed the my videos are not playing when previewing my timeline. This happens from the latest SL360 update. Thoughts?
I am experiencing this issue, the video on the timeline does not play, but the audio plays, making it very difficult to adjust timing on the timeline. This is happening mainly with files created externally with Camtasia and screen recordings from iPhone. Is there any fix for this issue? Thanks for any insights.
Hi DeborahAntoine,
I'm sorry to hear about the trouble with the video file in your Storyline project.
Would you be willing to share your Storyline file with us so we can examine the video file and determine whether re-encoding it will help? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.