Forum Discussion

TedNguyen-f8061's avatar
TedNguyen-f8061
Community Member
6 years ago

Video not playing during timeline preview?

Hi everyone,  I noticed the my videos are not playing when previewing my timeline.  This happens from the latest SL360 update.  Thoughts?
storyline 360
JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
3 years ago

Hi Debbie,

Great question! I understand that your video isn't playing properly when previewing in the timeline. I’m happy to work with you to figure out why this is happening!  I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.

  • Which version of Storyline are you using? I am using Storyline version 3.75.30269.0.
  • Is this happening with more than one file or is this the only one?
  • Have you tried importing your project into a new file? Sometimes that can solve some glitches within a file.

I’ve attached a Story file that I created in Storyline 360. The video is previewing in the timeline properly. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?

Thanks for reaching out and I look forward to your response!