Forum Discussion

TedNguyen-f8061's avatar
TedNguyen-f8061
Community Member
6 years ago

Video not playing during timeline preview?

Hi everyone,  I noticed the my videos are not playing when previewing my timeline.  This happens from the latest SL360 update.  Thoughts?
storyline 360
DebbieFowler-c1's avatar
DebbieFowler-c1
Community Member
3 years ago

I'm having this issue. When I go to edit the video, it will play. When I preview the slide it won't play. I even published it and it still wouldn't play. I even added a trigger to play media and nothing happens? Is this still an issue?

LindaAnstee's avatar
LindaAnstee
Community Member
2 years ago

I am having the same issue

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Linda, 

    Sorry to hear that you ran into this issue. 

    It appears Debbie's issue was specific to her file, so we'd like to test your project to see if it can also be fixed, or if we can isolate what's causing the behavior.

    Would you be willing to share a copy of your project file here or in private by opening a support case for testing? We'll delete it when we're done!