Video Quality bad when publishing in Storyline

Hi Deborah,

There's a few things that may be impacting the quality of the video. Without seeing it, however, if's difficult to say. You did mention that you tried changing the file quality, but I'm not sure what method you used for this. Did you do this through the publish options? I know it sounds strange but it has been known to improve video quality in the past.

It'll look like this:

In the meantime, and I'm not sure if this will work for you, what you could try to is record the video from within Storyline. This way you'll know for sure that the video is definitely a supported video and the compression should work quite well. You could play the video on its own and simply create a single in-slide screen recording through Storyline.

If that doesn't work, or you want to stick to the original video, we'd be happy to take a look at what's happening with the quality.

You'll be able to attach the .STORY file, or the original video file on the second page of the following form:

Articulate Support -Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.