Video recording won't play in presentation

Hi Sarra,

Sorry to hear that you ran into this issue. Would you be willing to upload a copy of your project file here or in private by opening a support case so we can take a look at what's happening? We'll delete it as soon as we're done testing the behavior. 

Hi, Sarra. My entire team is having the same issue with WebEx videos. We discovered that if we imported the MP4 from WebEx into Camtasia and export it as an MP4 again, the videos would function properly in Storyline 360.

Just to clarify and make sure this matches with your experience, here are some notes about what we encountered:

• We received MP4 files that were direct downloads of Webex recordings. These videos would play on their own through a media player, as well as if we opened them in editing software such as Camtasia.
• The MP4s would appear to import correctly to Storyline 360.
• When we previewed or published the project, the videos would not appear. If nothing else was on the slide, the slide would appear to be blank.
• When we imported the MP4s into Camtasia and exported them as MP4s again, the videos could be imported into Storyline 360 and would function as normal.

Hi All

Did anyone get a fix for this? My issue is exactly the same as Daniece's above.

It sounds like there is a back codec in for webex mp4s. 

• Daniece, you saved me. The .mp4 video I inserted into Articulate 360 would not play in preview or once published. So I tried republishing in Camtasia, but no luck. However, your suggestion gave me the idea to republish the original in Adobe Media Encoder, and it worked. Thank you thank you. Hopefully Articulate can fix whatever bug this is.

I am also having this issue. When I insert an recording mp4 downloaded off of webex, it just appears black in preview and won't play.

I have had to republish into Camtasia which can take a relatively long time for a project that should be quick and easy.

Is there a fix from articulate for this?