Videos blurred in Storyline

Hi Michelle,

Thanks for reaching out and I'm sorry to hear that you're running into this issue!

First, I'd like to make sure I understand what you've tried so far. When you state that you changed the screen size, are you referring to the slide size or the size of the video?

When the slide size is smaller than the size of the video, the video is resized down to fit the entire slide. When resized, some information can get lost, making it appear blurry. I found a similar case that was fixed by matching the size of the video and the Story Size of your course.

If you're comfortable sharing your file with us, I'd be happy to take a closer look! You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.