Videos not playing in published course. HELP!!

Hi Will and Kim, 

I took a look at Joanna's case as the most recent post here, and since you're both using Storyline and not Presenter it's likely different (she wasn't inserting the videos through the Presenter tab, but through Powerpoint which is likely the cause of her issue). 

Will, what browser are you viewing the videos in? The automatic playback is something that we've seen recently in Safari.  

• If you're using another browser, could you share a bit more about that and a link to your course in Review?
• Also what settings have you set up for the videos playback - I assume you're using the Video properties of start automatically or a trigger to play when the timeline starts?
• Is it only on this second slide that the video doesn't load? Does refreshing the browser cause it to play immediately? Are any other slides running into this?

Kim, I'm sorry to hear that, and I saw you did some initial testing of this issue with my colleague Eloisa. If you'd like to continue working with her to resolve the issue or help us understand the cause we'd be more than happy too. If not, I also understand that and I hope you have a happy Thanksgiving. 🙂