Forum Discussion
Videos not playing in published course. HELP!!
I am working on a course with lots of videos. Originally they were really blurry and so I've been having to use the work around I learned here. //www.screenr.com/NTHH
I published the course last...
Hi Lori,
Are you still using Storyline 2, or one of the newer version of Storyline? How are you publishing the course? Have you uploaded to a web server or Learning Management System (LMS) to test it? Also, what browsers have you tested the course in?
If you can share a bit more about how the course was set up and the issue you're running into, we can point you in the right direction!
Ashley,
We've worked it out...somewhat.
1) I am using Storyline 3 (not SL2 or Rise or 360)
2) Publishing the course for review as HTML 5 with Flash backup
3) Testing in LMS resulted in the same issues
4) RESOLUTION: Browser. The issue was when viewing in Chrome. Viewing it in IE (my company still has not moved into updated Windows versions or browsers), it worked although there was still an "issue" in that the user had to click for the automatic video to start playing. Someone mentioned that the Chrome update handled video/audio differently, so that was the issue. Soon after that, Articulate issued an update that "got around" the issue by providing a "play button" for the user to click. However, the issue is resolved when viewing the Modules in IE.
Basically, it was an issue with the browser - Chrome - not automatically playing audio/video on the opening slides. As 99% of our company uses IE (and outdated Windows 7), this actually turned out to NOT be as big of a problem as I had thought it would turn out to be. As the Course works within IE, I've simply updated SL3 to the latest build and directed all users to use Explorer over Chrome for the time being.
James
Does anyone know of software like Storyline that does not have this issue?
I publish for users who use all kinds of browsers.While I hate stating it in this thread, I do not think Captivate has this problem. I could be mistaken; it's been some time since I've built in Captivate. But, I've not heard of this problem nor read about it on any thread so far.
The work-around actually works, it's just not as "functional" as I would like. Having video - or audio from what I understand - on the very first slide, set to play automatically, works in IE (I haven't verified this with Safari or Firefox), but with Chrome, the update to SL3 provides a big (obnoxiously big) play button dead center of the slide. Clicking on it allows the Module/Course to proceed as designed from that point forward.
Sorry I couldn't provide more input or options.
