Forum Discussion

CocoSpadoni-18d's avatar
CocoSpadoni-18d
Community Member
6 months ago

VO Over Cut Off First Second of Storyline Courses.

Several of our learners have experienced issues with the first second of the audio getting cut off when the timeline starts. I suspend this is a problem with the bluetooth headphones syncing to the ...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff
6 months ago

Hi Heather, 

Thanks for reaching out!

  • Could you share more about how you are recording your audio? (Are you recording from a USB Microphone, your computer, etc.)
  • You mentioned you haven't published to video yet. Are you experiencing this change in volume if you publish to Review 360? I'd be curious to know what browser you are using. 
  • What source are you using for your audio output? Is it a bluetooth setup or directly from your computer? 

I'd be happy to take a closer at your file. Feel free to share your .story file and audio files with us in this thread or privately in a support case.

  • HeatherThurman-'s avatar
    HeatherThurman-
    Community Member
    6 months ago

    I have submitted a support case. Thank you!

    • EricSantos's avatar
      EricSantos
      Staff
      5 months ago

      Hi Heather,

      Thanks for submitting a support case. That was a smart move! I see that my colleague Dexter offered several suggestions for fixing the audio issue. I encourage you to continue troubleshooting with Dexter so that we can find a fix.

      • susanneooste507's avatar
        susanneooste507
        Community Member
        26 days ago

        Can you share the suggestions Dexter offered so others can benefit from it too? I have the same issue but don't know how to fix it.

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