Forum Discussion

CocoSpadoni-18d's avatar
CocoSpadoni-18d
Community Member
9 months ago

VO Over Cut Off First Second of Storyline Courses.

Several of our learners have experienced issues with the first second of the audio getting cut off when the timeline starts. I suspend this is a problem with the bluetooth headphones syncing to the ...
storyline 360
LucianaPiazza's avatar
LucianaPiazza
Staff

Hi Heather, 

Thanks for reaching out!

  • Could you share more about how you are recording your audio? (Are you recording from a USB Microphone, your computer, etc.)
  • You mentioned you haven't published to video yet. Are you experiencing this change in volume if you publish to Review 360? I'd be curious to know what browser you are using. 
  • What source are you using for your audio output? Is it a bluetooth setup or directly from your computer? 

I'd be happy to take a closer at your file. Feel free to share your .story file and audio files with us in this thread or privately in a support case.

HeatherThurman-'s avatar
HeatherThurman-
Community Member
8 months ago

I have submitted a support case. Thank you!

  • EricSantos's avatar
    EricSantos
    Staff
    8 months ago

    Hi Heather,

    Thanks for submitting a support case. That was a smart move! I see that my colleague Dexter offered several suggestions for fixing the audio issue. I encourage you to continue troubleshooting with Dexter so that we can find a fix.

    • susanneooste507's avatar
      susanneooste507
      Community Member
      4 months ago

      Can you share the suggestions Dexter offered so others can benefit from it too? I have the same issue but don't know how to fix it.

      • EricSantos's avatar
        EricSantos
        Staff
        4 months ago

        Hi Susanne,

        Thanks for reaching out! I'm happy to share Dexter's recommendation in the support case. He could not replicate the audio issue but suggested the steps below. If you need additional help, please let us know here or privately in a support case. We'll be happy to assist you.

        I'd like to confirm if you're working on your local hard drive and not via USB, network hard drive, or cloud-syncing drives (Dropbox, OneDrive, Google Drive, etc). Working on a network drive, a USB drive, or cloud-syncing drives (Dropbox, OneDrive, Google Drive, etc) can cause erratic behavior due to latency. See the following article for more information and tips. 
        https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive

        If you're on your local, please confirm if the issue persists when you're using your machine's speakers instead of earphones. 

        Also, follow the steps in this article to hopefully fix Storyline's erratic behavior:

        https://www.articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior

        If the issue persists, please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

        1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

        2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

        3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

        4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

        5) Reboot your computer.

        6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

        7) Right-click the articulate-360.exe file and choose "Run as administrator."

        8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

        9) Reboot your computer and test your Articulate apps.

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