VO Over Cut Off First Second of Storyline Courses.

Hi Susanne,

Thanks for reaching out! I'm happy to share Dexter's recommendation in the support case. He could not replicate the audio issue but suggested the steps below. If you need additional help, please let us know here or privately in a support case. We'll be happy to assist you.

I'd like to confirm if you're working on your local hard drive and not via USB, network hard drive, or cloud-syncing drives (Dropbox, OneDrive, Google Drive, etc). Working on a network drive, a USB drive, or cloud-syncing drives (Dropbox, OneDrive, Google Drive, etc) can cause erratic behavior due to latency. See the following article for more information and tips. 
https://www.articulate.com/support/article/create-edit-and-publish-articulate-storyline-courses-on-your-local-hard-drive

If you're on your local, please confirm if the issue persists when you're using your machine's speakers instead of earphones. 

Also, follow the steps in this article to hopefully fix Storyline's erratic behavior:

https://www.articulate.com/support/article/Articulate-Storyline-360-How-to-Fix-Unexpected-or-Erratic-Behavior

If the issue persists, please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.