What has happened to AutoRecovery

Hello Sam,

Sorry to hear about your experience with your project files.

The first thing I'd like to address is the frequency at which you are encountering these crashes. I'd like to ask a few questions to help clarify your experience: 

• Are you working locally when making changes to your project file? Or are you working directly on a network drive? Working directly on a network drive has been known to cause issues with project files due to the presence of latency. 
• Did your organization install an application that actively syncs your files to an online directory? 

Additionally, you can also check for working copies of your project file in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Check out this article to know more about common causes of file corruption, as well as how to address them. 

If you're already working locally when making changes to your project, try doing a repair of Storyline 360 to see if this fixes the behavior. If the issue persists, open a case with our support team here so we can take a closer look at what's happening with your project files.