Forum Discussion
Will not advance when published
The file works fine in Preview. But when published to Review and when the SCORM is published to our LMS, the course freezes when users click to view the "Hospital" section of the course.
I removed all of the video files to be uploaded and embedded, in the hopes that would fix it. It still freezes.
https://360.articulate.com/review/content/8469f1ed-7ce5-407f-bf1c-c5fbaee63b20/review
Orientation Course > Next through navigation instructions > Hospital
That is where it freezes. I tried deleting the triggers and remaking them. I deleted the next slide and remade it. It still freezes when published, but not in the preview.
Thank you,
Val
2 Replies
I submitted a help ticket for this. I am trying to delete the post and it will not delete.
Hello ValSevilla-4fc5,
Thanks for reaching out!
I can confirm that you’re already working with my colleague McGem in a support case. It’s perfectly fine for this post to stay while the case is open, as you’re also welcome to reach out here for anything urgent, just in case there are any issues with the case communication.
If you’d still like to delete this post and run into trouble doing so, kindly send us a screenshot of what you’re seeing so we can better assist.
